CAREERS

Below you can see a list of our current vacancies. We are always interested to hear from people who think they can bring something valuable to our business even when we have no vacancies.
CURRENT VACANCIES

Customer Support Manager

Date Posted 12 June

Negoitable depending on experience

Banbury, Oxfordshire

Customer Support Manager - UK

First Line Ltd has a vacancy for a Customer Support Manager role. The successful candidates will report directly to Commercial Director.

Responsibilities

  • Supporting Key Account Managers to help grow sales in the UK Market.
  • Maximising sales opportunities through analysis and order fulfilment by working closely with various
  • departments across the Company; including Customer Services, Product and Warehouse Distribution to ensure continued customer growth in the market.
  • Identifying opportunities with new and existing customers to maximise the sales of First Line Ltd brands.
  • Gathering intelligence from the local market that would benefit the range development and desirability of First Line Ltd brands.
  • Occasionally visiting customers with Key Account Managers and ensuring that customer’s requirements are responded to in a timely fashion.
  • Informing colleagues of upcoming meetings, topics for discussion and tasks resulting from said meetings.
  • Providing clear and constructive feedback to the appropriate Department or Line Manager regarding
  • any situation which may affect the sales, profit margin or reputation of First Line Ltd within the local market.Developing strong business relationships with new and existing accounts to ensure a successful trading future in the local market.
  • Representing First Line Ltd in a professional, courteous and cooperative manner.
  • Ensuring that the best interests of First Line Ltd are always prioritised.
  • Any other tasks deemed necessary by First Line Ltd to complete the responsibilities above.

Requirements

  • A ‘Can-Do’ attitude and willingness to learn.
  • Be able to represent First Line Ltd in a professional manner.
  • Use best endeavours to increase the sales of our brands.
  • High level of computer literacy – Word, Excel, Vlookup, Pivot Tables, Forecasting, Data Manipulation.
  • Excellent numeracy, analytical and communication skills.
  • High levels of accuracy.
  • Adaptable to changing priorities.
  • Excellent time management.
  • Great communication and problem-solving skills.

Please email a copy of your CV and covering letter to careers@firstline.co.uk

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